Identification of the Causal Conditions of Human Resource Productivity in Bank Melli Iran

Abstract

The primary objective of the present study was to identify the causal conditions affecting human resource productivity in Bank Melli Iran. This research was applied in purpose and employed an exploratory mixed-methods design (qualitative–quantitative). In the qualitative phase, the grounded theory method was used, while in the quantitative phase, a descriptive–survey approach was adopted. The statistical population in the qualitative phase consisted of 21 experts in the fields of human resource management and organizational behavior, selected through snowball sampling, with 12 participants included based on the saturation rule. In the quantitative phase, the population comprised 29,560 employees of Bank Melli Iran branches, from which a sample of 379 individuals was selected using Cochran’s formula and stratified random sampling. Data were collected through semi-structured interviews in the qualitative phase and a researcher-designed questionnaire in the quantitative phase. The validity and reliability of the instruments were confirmed. Data analysis was conducted using SPSS and PLS 3.2 software. The results indicated that causal conditions—comprising components of motivation and job satisfaction, as well as training and empowerment—explain approximately 45% of the changes in productivity and play a fundamental role in shaping the productivity system.