Analysis of the Mediating Role of Internal Communication in the Relationship Between Intellectual Capital and Organizational Productivity
Keywords:
intellectual capital, organizational productivity, internal communication, Tejarat BankAbstract
The purpose of this study is to analyze the mediating role of internal communication in the relationship between intellectual capital and organizational productivity. Accordingly, several hypotheses were proposed, and a conceptual model was developed for the research. The statistical population of this study consisted of all employees of Tejarat Bank branches in East Azerbaijan Province, totaling 1,350 individuals in 2021. Using Cochran’s formula, a sample of 300 participants was selected. A questionnaire was used to measure the research variables. Intellectual capital was assessed using Bontis’s Intellectual Capital Questionnaire (1998), organizational productivity using the questionnaire developed by Ulsaneya et al. (2012), and internal communication using the instrument provided by the U.S. Office of Personnel Management (2007). The results of hypothesis testing, conducted through structural equation modeling using SMART PLS3 software, indicated that intellectual capital has a positive and significant effect on the productivity of Tejarat Bank and on internal communication. Likewise, internal communication has a positive and significant effect on the productivity of Tejarat Bank. The mediating role of internal communication in the relationship between intellectual capital and the productivity of Tejarat Bank in East Azerbaijan Province was also confirmed.
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