Designing an Interpretive Structural Model of Heroic Behavior among Employees of the Iranian Organization for Registration of Deeds and Properties
Keywords:
Heroic behavior, managers, Organization for Registration of Deeds and Properties, thematic analysis, interpretive structureAbstract
Organizations—particularly those operating in the public and governmental sectors—require employees who act with commitment and a strong sense of responsibility, going beyond their formal job descriptions to achieve organizational goals and enhance societal satisfaction. In this context, the concept of heroic behavior, defined as performing duties in a self-sacrificing manner that exceeds expectations, holds significant importance. Such behaviors not only contribute to improving organizational performance but also play a key role in fostering public trust and satisfaction. The present study aimed to design an interpretive structural model of heroic behavior among employees of the Iranian Organization for Registration of Deeds and Properties, using Interpretive Structural Modeling (ISM). This research is exploratory in purpose and qualitative in approach. Data were collected through interviews with 15 experts selected via snowball sampling. Thematic analysis was applied to categorize and analyze the information extracted from interview transcripts and related documents. In line with the study objectives, semi-structured interviews and document analysis based on a thematic analysis strategy were used for data gathering. The final analysis yielded 14 basic themes, 3 organizing themes, and 1 overarching theme. The organizing themes encompassed individual factors, organizational factors, and group factors, which ultimately informed the development of the final model using ISM. The results of this study can provide valuable guidance for managers and policymakers in creating a dynamic, efficient, and responsible organizational environment.
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Copyright (c) 2025 Shahram Akbari (Author); Farshad Haj Alian; Mansoureh Moradi Haghighi, Nilofar Imankhan (Author)
This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License.
