Journal of Management and Business Solutions 3092-7226 1 Serial Number 4 2023 10 01 Identifying the Challenges and Opportunities of Implementing Knowledge Management Systems in Multinational Firms Identifying the Challenges and Opportunities of Implementing Knowledge Management Systems in Multinational Firms 1 9 EN Journal Article 2023 08 06 <p>This study aimed to identify and analyze the organizational, technological, and strategic challenges and opportunities associated with&nbsp;<br>implementing Knowledge Management Systems (KMS) in multinational firms operating in Tehran. A qualitative research design was&nbsp;<br>employed using semi-structured interviews to capture the lived experiences of individuals involved in KMS implementation. Twenty&nbsp;<br>participants, including managers, IT coordinators, and knowledge officers from various multinational corporations in Tehran, were selected&nbsp;<br>through purposive sampling. Data collection continued until theoretical saturation was achieved. All interviews were transcribed, translated,&nbsp;<br>and thematically analyzed using NVivo software. Thematic coding followed Braun and Clarke’s six-phase framework to identify patterns and&nbsp;<br>insights grounded in participant narratives. Thematic analysis revealed three overarching categories: organizational challenges, technological&nbsp;<br>barriers, and strategic opportunities. Key organizational challenges included resistance to change, cultural misalignment, and knowledge&nbsp;<br>silos, while technological barriers encompassed system incompatibility, poor data quality, and access limitations. Participants also highlighted&nbsp;<br>several strategic opportunities of KMS, such as enhanced cross-border collaboration, innovation enablement, and improved decision-making.&nbsp;<br>Trust, alignment with local contexts, and system usability emerged as critical factors influencing user engagement and system effectiveness.<br>The findings underscore that KMS implementation in multinational firms is a socio-technical endeavor shaped by contextual, cultural, and&nbsp;<br>operational dynamics. While significant barriers exist, tailored design, strategic alignment, and user-centric approaches can transform KMS&nbsp;<br>into enablers of innovation and competitive advantage. These insights inform both theory and practice by offering a grounded understanding&nbsp;<br>of the factors that shape successful KMS adoption in global organizations.</p> https://www.journalmbs.com/index.php/jmbs/article/download/25/19